Terms of Service

Last updated: 11 July 2026

These terms govern your use of getshopfinity.com and the services provided by Shopfinity ("we", "us"). By engaging our services you agree to these terms. Questions: hello@getshopfinity.com.

Our services

Shopfinity provides done-for-you e-commerce services, including online store design and build, supplier sourcing and introductions, brand and content creation, launch marketing, and ongoing store management. The specific scope, deliverables, and timelines for your engagement are set out in your order confirmation or proposal, which forms part of these terms.

Pricing and payment

• Engagements consist of a one-time setup fee and a recurring monthly subscription, as published on our pricing page or agreed in your proposal.
• Setup fees are payable before work begins and are non-refundable once work has started, except as agreed in writing.
• Subscriptions are billed monthly in advance and can be cancelled with 14 days' written notice. There are no long-term lock-ins.
• Prices shown on the website are indicative and may be updated; the price agreed in your proposal applies to your engagement.

Ownership

You own 100% of your store, domain, brand assets, content we create for you, and supplier relationships we introduce. On cancellation, we hand over all credentials and assets within 14 days. Anything we use that is licensed from third parties (themes, apps, stock assets) remains subject to those third parties' licences.

Your responsibilities

You are responsible for the legality of the products you sell, for the accuracy of information you give us, for costs charged by third parties (e.g. Shopify subscriptions, ad spend, apps, suppliers), and for complying with the laws that apply to your business, including consumer and tax law in the markets you sell to.

No guarantee of results

E-commerce outcomes depend on many factors outside our control. We do not guarantee sales, revenue, rankings, or profit. Testimonials and examples describe individual experiences and are not promises of similar results.

Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability arising out of an engagement is limited to the fees you paid us in the three months before the event giving rise to the claim, and we are not liable for indirect or consequential losses, including lost profits or lost data of third-party platforms.

Suppliers and third parties

Supplier introductions are made in good faith based on our vetting, but suppliers are independent businesses; your contracts with them are between you and them. We are not a party to, or liable under, your agreements with suppliers, platforms, or payment providers.

Termination

Either party may end an engagement with 14 days' written notice. We may suspend or end services immediately if invoices are unpaid or if the services are used for unlawful activity.

General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remains in effect. We may update these terms; the version on this page at the time of your order applies to that order.